Refund Policy

1. Refund Conditions

We offer refunds in the following situations:

• Service Unavailability: If our service is completely unavailable within 24 hours of your purchase, you are entitled to a full refund.
• Technical Issues: If you are unable to use our service due to our technical issues and we are unable to resolve these issues within a reasonable time, you may request a refund.
• Accidental Purchase: If you accidentally purchased our service, you can request a refund within 48 hours of purchase, provided you have not used any API calls or conversions.

2. Non-Refundable Situations

We typically do not provide refunds in the following situations:

• More than 7 days after purchase
• After using some or all of the API calls or conversions
• Service issues due to your device, browser, or network problems
• Violation of our Terms of Service
• Your expectations of the service differ from the actual service provided, but the service itself functions as described

3. Refund Process

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject 'Refund Request'
2. Provide your order number and purchase date
3. Explain in detail why you are requesting a refund
4. Include any relevant screenshots or evidence

We will respond to your request within 3 business days.

4. Refund Processing

If your refund request is approved:

• The refund will be processed through your original payment method
• Refund processing time depends on your payment provider, typically 5-10 business days
• You will receive a confirmation email once the refund is processed

5. Partial Refunds

In some cases, we may offer partial refunds, especially if you have already used part of the service. The amount of the partial refund will be determined based on the proportion of the service you have used.

6. Subscription Cancellation

If you have subscribed to our service:

• You can cancel your subscription at any time, and the cancellation will take effect at the end of the current billing cycle
• We do not provide refunds for billing cycles that have already started
• After cancellation, you can continue to use the service until the end of the current billing cycle

7. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: [email protected]